Jul

21

The Golden Opportunity of Upset Customers

Not Seth Godin again…Yeah I am a Godin fanboy, I will admit it. Check out this gem from his post today… The best time to do great customer service is when a customer is upset. The moment you earn your keep as a public speaker is when the room isn’t just right or the plane [...]

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Jan

28

Online Representation of the Offline You

This is in response to a question from a fellow student after I gave a lecture on blogging. I thought it was a good question so I decided to answer it on here. Question: What kind of blog is this, where your name is the site? Answer: blakeimeson.com contrary to first look is not just [...]

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