Jul

21

The Golden Opportunity of Upset Customers

Not Seth Godin again…Yeah I am a Godin fanboy, I will admit it. Check out this gem from his post today… The best time to do great customer service is when a customer is upset. The moment you earn your keep as a public speaker is when the room isn’t just right or the plane [...]

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Jul

10

If You Could Only Read One Blog… Which One Makes the Cut?

One hundred and seventy four. That is the number of feeds I currently read. Granted, quite a few of these are alerts or blogs that rarely post. Still that is a lot of content. Update: 1/06/09 221 feeds In a typical day I “read” 175+ blog posts. I say “read” because with that much material [...]

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